FAQs

At DHC we aim to provide quality healthcare in local setting for the benefit of patients.

Frequently Asked Questions

No! We are an Independent provider of NHS services and therefore all of our therapy is free to you.

DHC Ltd is an organisation formed in 2005 by local GPs with the aim of providing high quality, local and timely care.  We initially provided counselling to the population of Dorking but since then the service has continued to grow and our psychological therapists are now based in a variety of community and primary care sites throughout Surrey. 

We have adopted the term ‘Talking Therapies’ to increase uptake and reduce the stigma that is sometimes assocated with emotional health problems. Self-referrals are now well established with a variety of methods of access available to people.

We also offer dedicated outpatient consultant appointments throughout Surrey and Sussex (DHC Clinical). We are an accredited AQP (Any Qualified Provider) and CQC (Care Quality Commission) registered organisation.  

We aim to get all clients into treatment within 28 days of the initial assessment appointment. Our admin team work on our waiting lists on a daily basis, and will contact you via telephone when an appointment becomes available that accommodates your requests. However, the more flexible you can be, the quicker we can find you an appointment. If we cannot get in touch with you via telephone, we may send a letter or an email asking you to contact us to book your first appointment.

As a service we work at over 30 locations across Surrey. We will always strive to find an appointment in a location that is accessible for you. Your location will be taken into consideration when we look for an appointment for you; however you may be required to travel a short distance. The location options that we offer you are based on your availability, the type of treatment you are having and the service availability. We cannot guarantee treatment sessions at your specific location or GP surgery.

As a service we typically offer a range of appointments from 8am – 6pm, Monday to Friday. We are unable to offer appointments outside these hours, at this time. We typically offer face to face treatment; however we can offer telephone or Skype sessions, if necessary, to support you in accessing treatment.

Cognitive Behavioural based treatment – CBT is a talking therapy that has been proven to help treat a wide range of emotional and physical health conditions in adults. CBT looks at how we think about a situation and how this affects the way we act. In turn, our actions can affect how we think and feel. The therapist and client work together in noticing whether any thoughts or behaviours are unhelpful for the client, and thinking about whether these could be changed using self-help based methods and home based tasks.

Counselling based treatment – The aim of counselling is to help patients access underlying feelings, make sense of them, and draw on the new meanings which emerge to make positive changes in their lives. Counselling for depression helps people explore and understand the feelings underlying their depression; how to express these feelings; and then empowers them to develop new ways of looking at themselves and the world around them.

We request you to bring in a filled Minimum Data Set (MDS) questionnaire to each session, your practitioner will give you a copy at the end of each session and any forms from the tasks set in the previous session.

Download the questionnaire

It is not appropriate for children to attend appointments with you as this can cause distress for both you and your child. Please arrange appropriate childcare for your sessions. If you are unable to do this, please contact us to discuss your options prior to your appointment.

We usually recommend that you attend your appointments alone due to confidentiality, however if you would like another adult in attendance (e.g. a carer) then please let our admin team know when you book your first appointment, so they can pass this onto your practitioner before your first session.

If you are unable to attend a treatment appointment, we ask that you contact the service as soon as possible (Tel: 01483 906 392, email: iapt.dhc@nhs.net) and speak with our admin team, or leave a message.

As an NHS service, our resources are limited therefore we will always try to offer any appointments you cannot attend to someone else. Therefore please do give us as much notice as possible. If you do not attend your appointment and have not cancelled it, you will be discharged. We do this to ensure that our waiting times are kept to a minimum and that we use our resources to help people. In 2015 missed appointments at DHC alone cost the NHS £252,500.

If you decide that you no longer wish to have treatment with us, please contact our office on 01483 906 392, and we will discharge you from our service.

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